Frequently Asked Questions
Ordering & Payments
How do I place an order?
Simply browse our products and click “Add to Cart” on the items you’d like to purchase. Once you’re ready to check out, follow the on-screen instructions to complete your order.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay. Our checkout is secure, and your payment information is protected.
Can I cancel or modify my order after it’s placed?
Orders are processed quickly, so modifications or cancellations may not always be possible. Please contact us as soon as possible if you need to make changes, and we’ll do our best to accommodate.
Shipping & Delivery
Where do you ship?
We ship domestically within the United States and internationally to many countries. Shipping options and rates are displayed at checkout based on your location.
How long does shipping take?
Once shipped, domestic orders usually arrive within 5–7 business days. International orders vary but generally arrive within 7–21 business days. You'll receive tracking information as soon as your order ships.
Do you offer free shipping?
We occasionally offer free shipping promotions, which will be announced on our site and social media. Check our homepage or subscribe to our newsletter to stay updated on any ongoing promotions.
Can I combine orders to save on shipping?
We’re unable to combine multiple orders into a single shipment, including pre-orders and in-stock items. Each order is processed and shipped separately to ensure accuracy and timely delivery.
Shipping costs are determined by the weight of your order. Even if orders were combined, additional shipping costs would still apply based on the total weight of the items.
To save on shipping, we recommend adding all desired items to your cart—including pre-orders—and placing one order whenever possible. Thank you for your understanding and support as we work to provide the best service possible!
Returns & Exchanges
What is your return policy?
We accept returns of unopened and unused items within 30 days of delivery. Please note that shipping costs are non-refundable. For detailed return instructions, contact our customer support team.
How do I start a return or exchange?
Contact us with your order number and reason for the return or exchange, and we’ll guide you through the process.
Account & Order Tracking
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order history, save shipping details, and check out faster next time.
How do I track my order?
Once your order ships, we’ll email you a tracking link. You can also log into your account and view order status in the "Orders" section.
Why am I getting "Left Something in Your Cart" emails?
If you’re receiving cart reminder emails even after making a purchase, it may be because:
- You’re logged into a different account than the one used for your recent order.
- You added items to the cart on a different device than the one used to complete the purchase.
If you have any questions about your order status, please reach out to our support team.
Product & Inventory
How often do you restock items?
Restocking varies by product. If an item is out of stock, you can sign up for an email alert on the product page to be notified when it’s back.
Do you offer gift cards?
Yes! We offer digital gift cards, which can be purchased on our website and emailed directly to the recipient.
Technical & Support
Why am I having trouble logging into my account?
If you're having trouble logging in, double-check that you're using the correct email and password. You can also reset your password through the “Forgot Password” link on the login page. If issues persist, please contact our support team.
How can I contact customer support?
You can reach us by email at [support email] or through our contact form on the website. We aim to respond within 1–2 business days.
MORE QUESTIONS ASKED BY CUSTOMERS
Why am I getting "Left Something in Your Cart" emails even after placing my order?
Sometimes, our system may send "Left Something in Your Cart" emails due to a few different reasons, even if you've recently completed your order:
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Multiple Accounts: You may have more than one account with us, which can lead to notifications for items in the cart on an account you aren’t currently using.
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Different Device Activity: If you added items to your cart on one device (like a phone) and placed your order on another (like a computer), our system might not recognize that the items were purchased and may still trigger a cart reminder for the initial device.
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Email and App Viewing: Sometimes, viewing the cart on one device or via a specific email app may lead to reminders being sent if the action wasn't confirmed on that same device or app.