Girder Records Return Policy for Skipping Records
We strive to ensure all our records meet the highest quality standards. However, if you believe your record is skipping, please follow the steps below:
Step 1: Provide Proof
Before initiating a return, we kindly ask you to send us a short video clip demonstrating the issue (e.g., the record skipping). This helps us quickly assess and resolve the problem. Please email the video to orders@girdermerch.com or use the contact form on our website.
Step 2: Include Required Information
When contacting us, please include the following details:
- Your full name
- The email address associated with your account
- Your full order number
- The name of the record that is skipping
- A brief description of where and when the skipping occurs
Step 3: Return the Record
- If we confirm the issue or need the record for inspection, we’ll ask you to return it.
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Shipping Costs:
- Customers who purchased our Low-Cost Hassle-Free Package Insurance are eligible for free return shipping.
- If you didn’t purchase package insurance, return shipping costs are the customer’s responsibility.
- Send returns to:
Girder Music Returns Department
2705 Old Wrightsboro Rd. STE 108
Wilmington, NC 28405
Refunds or Replacements
- Once we receive the returned record, we’ll inspect it and either issue a replacement or provide store credit (at our discretion).
Important Notes
- Records damaged by improper use or external equipment are not eligible for replacement or refund.
- Package insurance must be purchased at the time of sale to qualify for free return shipping.
If you have any questions, please reach out to us at orders@girdermerch.com.