All CDs are shipping in a high quality bubble mailer or rigid envelope via USPS First Class Mail or Media Mail.
All domestic vinyl orders are shipped USPS Media Mail in the USA unless you choose a different service such as FedEx, UPS or UPS economy (which goes through the UPS system and then gets handed off to USPS for the final leg of delivery.)
International orders are sent USPS First Class International unless you choose UPS international delivery. We package all vinyl using heavy duty record mailers with padded inserts to minimize damage to vinyl during shipments. 99% arrive without issue.
You must purchase insurance at checkout or your order/items will not be covered for lost, stolen or damaged while in transit.
Pre-Orders
Pre-order will not ship until the release date posted barring any delays at manufacturing. You must place a separate order for all pre-orders if you do not want your in-stock items held up. All items ordered together will ship together when the last item arrives. Pre-orders may not be split-up, cancelled, refunded, credited, swapped or altered in any way, once your order is placed. All pre-orders are final. No exceptions. This includes delays at manufacturing. When you purchase from this store you are agreeing to these terms and conditions.
Shipping
1. All items ordered together will ship together when the last one arrives.
2. We reserve the right to combine orders to save on packaging waste.
3. International customers may have to pay taxes and or import duty fees upon delivery of a product.
Manufacture Defects:
Domestic: If your vinyl contains a manufacture defect you must submit a claim. Once your claim has been accepted we will email you a return label at no cost to you along with instructions on how to send it back along with return procedures. Within 48 hours of receipt of the product we will provide you a store credit in the form of a gift card for the equal amount you paid for the product plus your shipping cost.
Warped Records:
If you are returning a warped record, you must send videos ahead of time to orders@girdermerch.com showing the warpage and your needle jumping causing a disruption in playing. Waves in records are normal as they are made from plastic and not always perfectly flat. Warpage must be unplayable to be considered for insurance claims. WE WILL NOT REPLACE WARPED RECORDS IF YOUR RECORD PLAYS WITHOUT THE NEEDLE JUMPING. If you return records WE WILL TEST THEM. If they play fine for us, we will return your records to you after you cover returned postage. Returning records that are not warped according to the description above will because for a denied claim and you will be responsible for having those records returned to you at your cost.
How To Submit a Claim:
USPS (Post Office) Claims must be submitted within 30 days of ship date. UPS claims must be submitted with 60 days of ship date.
To submit an insurance claim, you must email us at orders@girdermerch.com with your order number, name, your full address and phone number along with photos of the damage. YOU ALSO MUST PURCHASE INSURANCE AT CHECKOUT. Your product is not covered unless insurance is purchased. If you submit a PayPal claim or open a dispute, we consider those an aggressive action against us. Yes, they protect you, however they also put all the funds on hold and we WILL NOT honor your insurance coverage. Once we have verified your damage and determined that it qualifies for an exchange or refund we will send you a return label if you are electing to have a replacement. DO NOT PURCHASE SHIPPING and expect a refund. We will send you a pre-paid return label. We might also offer you a discount on a future orders or a partial refund, but will communicate all of that with you ahead of time. Keep an eye out for emails from us. That is how we will communicate with you.
Seam Splits or Corner Bends:
Domestic: If we have extra jackets, which we sometimes do, we will be more than happy to send you a jacket replacement. If we do not have extras will provide you a store credit in the form of a gift card for $3. You must email us at orders@girdermerch.com, photos of damage that is compelling and overwhelming and caused during shipment. We must be notified within 7 days of the receipt of your product.
International: When you place a second order we will send your jacket. If we have none as stated above you will receive a store credit in the form of a gift card for $5 USD.
Returns
You may return eligible product up to 30 days from the date shipped. If 30 days have gone by since your purchase, unfortunately we can not honor your return nor offer you a refund or exchange. We also will not be responsible for shipping items back that arrive after the 30 day return window has closed.
To be eligible for a return, your item must be new and or unused and in the same condition that it was shipped. It must also be in the original packaging if applicable.
Several types of goods are exempt from being returned such as any item that includes digital download files such as, but not limited to RipStream™ or RipstreamNOW™.
Additional non-returnable items:
- Gift cards
- Vinyl Records
- Downloadable digital products
- Product that included free digital downloads with purchase.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Follow these steps to return your product.
- Please return product in original packaging
- Include your receipt with your name, email, order number and product listed.
- Return them unopened/sealed. We will not accept opened product.
- Mail them to:
Girder Returns
2020 Capital Dr.
Wilmington NC, 28405
Refunds
You must ship your product back to us (Girder Music Returns, 2020 Capital Dr. Wilmington NC 28405) at your expense, to be eligible for a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, if you include your order number inside the package. Without your order number we will be be able to refund your product. We will also notify you of the approval or rejection of any refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@girdermerch.com.
We move and adjust prices all the time for many reasons including market prices, availability or inventory on hand, condition of product and demand for product. Unfortunately we are unable to refund money due to price drops, sales, discounts for any reason. When you purchase from our store you can feel confident that you are getting the best possible price available at that moment. We also offer many incentives through that year to take advantage of aggressively lower prices.
You must enter your own coupon code at check-out. We will not apply a coupon code or refund the difference of a coupon that you failed to enter.
All Sale Items Are Final and Non-Returnable
Only regular priced items may be refunded, returned or replaced, unfortunately sale items cannot be refunded, returned or replaced.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@girdermerch.com and send your item to: 2020 Capital Dr. Wilmington North Carolina US 28405.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 2020 Capital Dr. Wilmington North Carolina US 28405
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Insurance
Protect your order against loss or damage with our low cost and hassle free insurance plan that resolves discrepancies in a timely manner.
1. Domestic Claims (U.S.A.) must be submitted within 30 BUSINESS DAYS from your orders ship date. International Claims (outside of the U.S.A.) must be submitted within 90 BUSINESS DAYS from your orders ship date. This applies to both Manufacture Defects as well as non-manufacture defect claims. Any claim filed after these time frames will not be honored. Product must not be opened. Opened product will void any insurance claim.
2. LOST PACKAGE CLAIMS: Domestic Claims can only be submitted after 21 BUSINESS DAYS from shipment. International Claims can only be submitted after 8 weeks from your orders ship date.
3. DAMAGE CLAIMS: ALL Damaged claims must be submitted by email within 1 week (7 days) from receipt of the package, otherwise it will not be honored. Significant damage must have occurred during transit and we may require you to return the damaged product.
4. Once a claim has been submitted, a simple email communication process will take place to verify the exact issue with your order. We may ask that you send us photos of the box itself and the order that was inside. We may also ask for photos of the product. Failure to comply will result in no honored claim. You will be responsible for returning product back to us. Insurance only cover the product itself not shipping cost.
5. Insurance DOES NOT cover undeliverable or returned packages.
6. After the issue has been fully communicated and agreed with by both parties (the buyer and seller), then the replacement package or product will be shipped. If an item is out of stock you may receive a store credit code or chose an item of equal or lesser value. Order refunding is not an option.
7. Filing a PayPal CLAIM will void insurance coverage and the issue will be resolved by the outcome of the PayPal CLAIM.
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