Shipping, Refunds, Returns and Exchanges Policy
All CDs are shipping in a high quality bubble mailer via USPS First Class Mail or Media Mail.
All domestic vinyl orders are shipped USPS Media Mail in the USA. All international orders are sent USPS First Class Airmail. We package all vinyl using heavy duty record mailers with padded inserts to minimize damage to vinyl during shipments. 99% arrive without issue. However, unless your record is lost or destroyed in shipping will not be responsible for replacing/exchanging orders that arrive with dinged corners, bent jackets, or other USPS related damage that is out of our control. You may purchase insurance at checkout.
Limited Run Vinyl can not be exchanged for any reason.
Domestic: If your vinyl contains a manufacture defect you must submit a claim. Once your claim has been accepted we will email you a return label at no cost to you along with instructions on how to send it back along with return procedures. Within 48 hours of receipt of the product we will provide you a store credit in the form of a gift card for the equal amount you paid for the product plus your shipping cost.
How To Submit a Claim:
To submit a claim, you must email us at firstname.lastname@example.org with your order number, name, your full address and phone number along with photos of the damage.
YOU MUST PURCHASE INSURANCE AT CHECKOUT
Seam Splits or Corner Bends:
Domestic: If we have extra jackets, which we sometimes do, we will be more than happy to send you a jacket replacement at no cost. If we do not have extras will provide you a store credit in the form of a gift card for $5. You must email us at email@example.com, photos of damage that is compelling and overwhelming and caused during shipment. We must be notified within 7 days of the receipt of your product.
International: When you place a second order we will send your jacket. If we have none as stated above you will receive a store credit in the form of a gift card for $5 USD.