PACKAGE INSURANCE - Hassle Free - 100% Coverage of any size order
Protect your order against loss or damage with our low cost and hassle free insurance plan that resolves discrepancies in a timely manner.
1. Domestic Claims (U.S.A.) must be submitted within 5 days of the receipt of your package. International Claims (outside of the U.S.A.) must be submitted within 45 BUSINESS DAYS from your orders ship date. Any claim filed after these time frames will not be honored.
2. LOST PACKAGE CLAIMS: Domestic Claims can only be submitted after 21 BUSINESS DAYS from shipment. International Claims can only be submitted after 8 weeks from your orders ship date.
3. DAMAGE CLAIMS: ALL Damaged claims must be submitted by email within 1 week (7 days) from receipt of the package, otherwise it will not be honored. Significant damage must have occurred during transit and we may require you to return the damaged product.
4. Once a claim has been submitted, a simple email communication process will take place to verify the exact issue with your order. We may ask that you send us photos of the box itself and the order that was in it. Failure to comply will result in no honored claim.
5. Insurance DOES NOT cover undeliverable or returned packages.
6. Insurance covers each item in your order with the exception of multiple quantities of the same item. You must purchase multiple insurance coverages to cover multiple quantities.
7. After the issue has been fully communicated and agreed with by both parties (the buyer and seller), then the replacement package or product will be shipped. If an item is out of stock you may receive a store credit code or chose an item of equal or lesser value. Order refunding is not an option.
8. Filing a PayPal CLAIM will void insurance coverage and the issue will be resolved by the outcome of the PayPal CLAIM.